Returns & refunds

Last updated: 11 November 2026

Every piece comes with a 28-day guarantee. If it arrives damaged or isn’t what you expected, tell us within 28 days of delivery and we’ll replace it or refund you.

How to start a return

Write to support@osestudio.co or message us on WhatsApp within 28 days of receiving your order. Include your order number and, if the piece is damaged or faulty, a photo. We reply within 2 working days with what happens next.

Damaged, faulty or not what you ordered

We replace the piece or refund you in full, whichever you prefer, and we cover the cost of getting it back to us if we need it returned.

Changed your mind

Send the piece back unused and in its original packaging and we’ll refund the price of the piece. The cost of sending it back is yours, and the original delivery fee is not refunded.

Personalised and commissioned pieces

Pieces made with a name, date, logo or custom design are made only for you, so they can’t be returned unless they arrive damaged, are faulty, or differ from what you approved. Please check spellings and dates before you order.

Changing or cancelling an order

Message us within 2 hours of ordering and we’ll change or cancel it at no cost. After that your piece is already being made.

Refunds

Refunds go back to the payment method you used, through Paystack. We send them within 5 working days of agreeing the refund or receiving the returned piece. Your bank may take a few more days to show it.

Questions

Write to support@osestudio.co or message us on WhatsApp.