Privacy policy

Last updated: 11 November 2026

This policy explains what personal information Ose Studio collects when you use osestudio.co, why we collect it and the choices you have. We handle personal data in line with the Nigeria Data Protection Act 2023.

Who we are

Ose Studio is a design studio based in Lagos, Nigeria. For anything about your data, write to hello@osestudio.co.

What we collect

Order details: your name, email address, WhatsApp number, delivery address and what you ordered.
Personalisation: names, dates and gift messages you ask us to add to a piece or a card.
Commission requests: your description, quantity, budget and any reference images you upload.
Messages: what you send us by email, WhatsApp or the forms on this site.
Newsletter: your email address, if you subscribe.
Technical data: basic information your browser sends, such as IP address and device type, and cookies needed for the cart and checkout to work.

Payments

Payments are processed by Paystack. Your card or bank details go directly to Paystack and are never seen or stored by us. We receive confirmation of payment, the amount and a transaction reference.

How we use it

To make, pack and deliver your order, and to send you updates about it.
To answer questions and handle returns or refunds.
To prepare designs and quotes for commissions.
To send our newsletter, only if you subscribed. You can unsubscribe at any time.
To keep records we are required to keep for tax and accounting.
To keep the site secure and working.

Who we share it with

We share only what is needed with the companies that help us run the shop: Paystack for payments, delivery couriers for your name, address and phone number, and our website hosting and email providers. We do not sell personal data.

How long we keep it

We keep order records for as long as tax and accounting rules require. Commission requests and their files are kept while we work on the project and for up to 12 months afterwards. Newsletter details are kept until you unsubscribe.

Cookies

This site uses cookies that are necessary for it to work, such as remembering what is in your cart. We do not use advertising cookies.

Your rights

You can ask us for a copy of your personal data, ask us to correct or delete it, object to how we use it, or withdraw consent you have given. Write to hello@osestudio.co and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission.

Changes

If this policy changes, we will post the new version here and update the date at the top.